hellosend - Growth.CX

Growth-led AI SEO & Content Marketing Case Study

How did growth.cx drive a 314% Boost In Organic Clicks And a 4130% Increase In Impressions For Hellosend In Just 6 Months?

+314%

Organic Clicks

+4,130

Organic Impressions

223%

Organic Traffic

296%

Direct Traffic

About HelloSend

HelloSend is a CRM-based messaging platform supporting SMS, MMS, and WhatsApp. It integrates with Zoho CRM, Pipedrive, and HubSpot, providing unified messaging and automation.

What pain-points HelloSend addresses?

  • Low lead conversion and engagement due to delayed or inconsistent follow-ups
  • Manual messaging efforts that reduce productivity and are hard to track
  • Lack of WhatsApp and SMS integration within CRM systems, limiting omnichannel outreach

Website :

hellosend.com

Offices :

Chennai, India

Business Type :

B2B SaaS

Industry:

CRM Messaging / Sales Communication

Ideal Customer Profile :

Regions: US, UK

Buyer Persona: Sales heads, support heads, and marketing analysts.

Domains: CRM-integrated Messaging, SMS & WhatsApp Automation, Sales Communication

Company Size: Any teams that use Zoho, Pipedrive, or Microsoft CRM for daily operations

Our Observations & Analytics:

SEO

  • On-page and technical SEO fixes from the previous period remained foundational for ongoing organic growth.
  • Domain Authority steadily improved as spammy backlinks were disavowed and new authoritative links were acquired.
  • Impressions and indexed keywords saw a dramatic expansion, with 598,000 impressions in 6 months compared to 31,300 in the previous period.
  • Non-branded search clicks made up a growing share of total clicks, indicating increased reach to new audiences and improved discovery for non-brand queries.
  • Analytics revealed a notable rise in traffic coming from AI-powered search features, such as featured snippets, “People Also Ask” results, and AI-generated answer boxes.
  • This trend highlighted the importance of optimizing for AI-driven and conversational search, leading us to implement Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategies as a core part of our SEO approach.

Content

  • Blog output and feature page development continued at 8+ new posts per month, focused on product-led, high-intent, and cluster topics.
  • Content structure and topic clustering allowed the site to cover a wider range of customer search intent and industry keywords.
  • Content performance analytics showed that pages optimized for AI and answer-based queries were generating higher engagement and often appeared in featured snippets and AI search summaries.
  • Recognizing this shift, we refined our content strategy to include more answer-focused, conversational, and semantically rich content designed to capture AI-driven traffic and maximize our share of voice in new search experiences.

Our Strategy & Execution

AI SEO Strategy

  • On-Page Optimization: Regularly updated and optimized meta titles, descriptions, and internal linking to improve CTR, search relevance, and crawlability.
  • Technical SEO: Focused on resolving indexation issues, improving site structure, and maintaining technical health with ongoing audits.
  • AEO & GEO: Integrated Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) to target featured snippets, People Also Ask, and AI/LLM-driven search experiences.
  • Backlink Building: Disavowed spammy links and implemented a systematic off-page strategy (Quora, Medium, article submissions, microblogging, social bookmarking, directory/image/PDF submissions) to build high-quality backlinks and improve Domain Authority.
  • Keyword Targeting: Used advanced keyword clustering and intent mapping to target high-potential, emerging, and product-relevant queries.

Content Strategy

  • Content Calendar: Maintained a robust content calendar for consistent output.
  • Content Clustering: Created pillar and cluster blog content targeting product, industry, and pain-point keywords.
  • AI-Focused Content: Shifted toward answer-based, conversational, and semantically rich content to win AI-powered and featured snippet placements.
  • Content Refresh: Regularly updated existing pages and blogs to maintain competitiveness and capture new ranking opportunities.
  • New Page Creation: Developed new solution/feature pages and industry-specific content in line with keyword research and emerging opportunities.

Our Execution:

AI SEO Execution

  • On-Page Activities: Conducted comprehensive audits each month, optimizing pages for target keywords, adding schema, and improving technical elements.
  • Off-Page Activities:
    1. December: Submitted 13 microblogging, 13 Quora, 6 Medium, six articles, five social bookmarking, and 20 directory/image/PDF sites, with 100% approval on most.
    2. January-July: Continued high-frequency submissions across Quora, Medium, article, microblogging, directory, and social bookmarking platforms (e.g., 10–15 sites/month approved).
  • Performance Monitoring: Tracked keyword rankings, clicks, impressions, and engagement; identified opportunities to improve CTR for high-impression/low-click queries.
  • Backlink Quality: Prioritized only high-authority and relevant submissions, ensuring spam score was reduced and DA improved.
  • AEO/GEO Implementation: Added structured data, optimized for question-based queries, and focused on conversational content for next-gen search engines.

Content Execution

  • Monthly Content Production: Published 8+ high-quality blogs monthly, guided by keyword research and cluster strategy.
  • Content for Emerging Queries: Prioritized content targeting emerging keywords like "WhatsApp business 2025" and "Effortless data syncing" based on analytics.
  • Content Calendar: Maintained strict adherence to the planned content calendar for both regular blogs and feature/solution pages.
  • Performance-Driven Adjustments: Analyzed engagement rate, session duration, and user behaviour to identify gaps and iterate on content focus.
  • Content Refresh and Promotion: Regularly refreshed underperforming posts and promoted high-potential content through off-page channels.

What worked?

  • Consistent Content Output: Consistent publishing (8+ blogs/month) drove steady growth in organic clicks and impressions.
  • AEO & GEO Strategy: AEO and GEO boosted visibility in snippets, People Also Ask, and AI-driven search results.
  • Content Clustering & Topic Focus: Pillar-cluster strategy boosted rankings and topical authority for high-intent, product-focused keywords.
  • Technical SEO Improvements: Webflow migration, schema updates, metadata fixes, and audits boosted crawlability, indexation, and engagement.
  • Off-Page & Backlinking: Off-page submissions drove quality backlinks, improved domain authority, and reduced spam score.
  • Performance Monitoring: Keyword tracking helped spot gaps early and iterate quickly on new keywords and SERP features.

What didn't work?

  • Nothing really

End Result

  • Organic Clicks: +314% (Significant growth in search-driven visits, reflecting increased engagement and reach)
  • Impressions: +4,130 (Massive boost in brand visibility across Google search results)
  • Organic Traffic: 17,564 sessions (+223%). Rapid growth driven by expanded keyword coverage and optimized content, bringing more targeted users from Google search.
  • Direct Traffic: 9,935 sessions (+ 296%). Significant rise as stronger brand presence and improved user experience encourage more visitors to return and access HelloSend directly.
  • Engagement Rate: Improved from 52.5% to 56.6% (More sessions with active engagement, showing increased relevance)
  • Average Engagement Time: +70% (From 33 seconds to 56 seconds; visitors are spending more time on the site)
result result result

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